The many details of warranty coverage can be confusing. We hope this summary of key points will help. If you do not know whom to contact, call our warranty office and we will guide you.
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Warranty Hours |
Administrative Staff:
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Monday - Friday |
8:00 AM - 5:00 PM |
Inspection Appointments: |
Monday - Friday |
8:00 AM - 4:00 PM |
Work Appointments: |
Monday - Friday |
7:00 AM - 4:00 PM |
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Please be aware that the purpose of any warranty is to provide coverage to the homeowner for defective or the improper installations of materials. It does not provide coverage for acts of God or repairs which are considered normal homeowner maintenance. |
Appliances |
Contact the manufacturer directly with model and serial number, closing date, and description of problem. Refer to your Appliance Service information sheet. |
Emergency |
First, check the troubleshooting tips under several individual headings in this manual. If those tips do not solve the problem, during our business hours (Monday through Friday, 8:00 a.m. until 5:00 p.m.), call our warranty office:
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(603) 668-7933 x 123 |
| After business hours or on weekends or holidays, contact the trade or appropriate utility company directly using the emergency numbers you receive at your orientation. |
Non-emergency |
Mail, fax, e-mail, or drop off your list of items at our warranty office. You will find warranty service request forms at the end of this manual or you can request copies by calling our office. |
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Storm Damage or Other Natural Disaster |
| Contact your homeowner's insurance agent immediately. Contain damage as much as possible without endangering yourself. In extreme situations, photograph the damage. |
